Success Story

How Yayzi reduced its technical support costs by 80%

“I believe this is a perfect fit for us, not only because of the features, but because of the way you communicate and work to provide a custom software solution that works exactly how we need it to speed up our support resolution times.” - Chris Attwood, CIO.

About Yayzi

Yayzi is an Internet service provider in England that uses TP-Link routers to deliver Multi-Gigabit Internet to its subscribers around the UK. Remote management and monitoring of these routers used to be handled using the manufacturer's own software. But as Yayzi started to explore other Brands, the TP-Link software would prove to be inadequate as it is locked to their own devices only.

Initially, the system met the needs of Yayzi; it was quick and provided a quality way to meet the company's technical support and maintenance needs.

The Problem

As the operation expanded, the cost of the system increased and the lack of expandability began to show, since the pricing model is based on the number of routers. Costs increased and at the same time the need arose to use routers from different manufacturers, but the system used by Yayzi for remote management of the equipment did not support other manufacturers. In addition, there was little communication and customization of the system, since it was software delivered by a multinational company in several regions.

That's when they started looking for alternative solutions that could meet all their requirements, including:  

- Management of routers from multiple manufacturers.  
- Support for TR-369.  
- Open and transparent communication channel.  
- Possibility of software customization and true listening to the customer's needs.

Oktopus proved to be the best option:  

- Advanced management of routers of any brand.  
- Support for TR-069 and TR-369.  
- Direct communication, open channel via email, WhatsApp, Slack and video call, from the first contact to after-sales.  
- Solution outline, creation of new features and customizations based on customer feedback.  
- Days, not months, for equipment installation and integration.  
- The new solution is 80% cheaper than the previous software package.