Success Story

How Yayzi reduced its technical support costs by 80%

“I believe this is a perfect fit for us, not only because of the features, but because of the way you communicate and work to provide a custom software solution that works exactly how we need it to speed up our support resolution times.” - Chris Attwood, CIO.

About Yayzi

Yayzi is a fast-growing Internet Service Provider based in England, delivering Multi-Gigabit Internet to subscribers across the UK. The company prides itself on providing exceptional speed and reliability, and uses a wide range of routers — primarily TP-Link models — to ensure a high-quality connection experience for its customers.

In its early stages, Yayzi relied on TP-Link’s own remote management platform to handle the monitoring, configuration, and maintenance of its routers. At the time, this solution was perfectly adequate — it was fast, reliable, and helped Yayzi’s technical support team assist customers efficiently.

However, as Yayzi’s customer base grew and the company began to diversify its hardware portfolio, the limitations of the manufacturer’s proprietary software quickly became apparent.

The Challenge

Yayzi’s expansion brought both opportunities and new challenges. As the number of deployed routers increased, the costs of managing them began to rise sharply. The vendor’s pricing model, based on the total number of devices connected, soon became unsustainable.

At the same time, Yayzi’s need for flexibility grew. The company wanted to adopt routers from multiple manufacturers to better meet customer demands and avoid over-dependence on a single vendor. Unfortunately, the management platform they were using only supported TP-Link devices.

Beyond the technical and financial constraints, there was another major hurdle — communication. The TP-Link management software was developed and maintained by a large multinational company, leaving little room for customizations or responsive support. Any request for change or improvement was lost in a long queue, and updates were dictated by global priorities rather than Yayzi’s specific operational needs.

It was clear that Yayzi needed a new approach — one that offered flexibility, openness, and cost efficiency.

The Search for a Better Solution

When evaluating alternatives, Yayzi’s priorities were clear. They needed a platform capable of managing routers from different manufacturers, ideally one that supported the emerging TR-369 (USP) standard for remote management. They also wanted to work with a partner who could offer transparent communication, rapid adaptation to feedback, and a willingness to customize the platform to Yayzi’s exact requirements.

That’s when Yayzi discovered Oktopus, a comprehensive device management solution designed to provide ISPs with full control and visibility over their network infrastructure — without locking them into a specific vendor or model.

The Oktopus Partnership

From the very first conversations, Yayzi noticed a difference. Oktopus offered not just software, but a partnership — with direct communication channels through email, WhatsApp, Slack, and even video calls. Instead of long waiting periods or generic responses, Yayzi received immediate and meaningful collaboration.

Oktopus enabled Yayzi to manage routers from any brand through a unified interface, with native support for both TR-069 and TR-369 protocols. The platform was quickly customized to match Yayzi’s workflows and priorities, ensuring that their support team could work faster and more efficiently than ever before.

Even the deployment process reflected Oktopus’s agility: instead of taking months to install and integrate the system, Yayzi was fully operational in just a matter of days.

The results were transformative. Yayzi’s technical support costs dropped by 80%, while the team gained the freedom to choose hardware from any manufacturer. With better visibility, faster troubleshooting, and continuous platform improvements based on real user feedback, Yayzi was able to focus less on tools — and more on delivering an exceptional Internet experience to its customers.

In resume:
- Advanced management of routers of any brand.

- Support for TR-069 and TR-369.  

- Direct communication, open channel via email, WhatsApp, Slack and video call, from the first contact to after-sales.  

- Solution outline, creation of new features and customizations based on customer feedback.

- Days, not months, for equipment installation and integration.  

- 80% reduction costs.

A Partnership Built for the Future

Today, Yayzi and Oktopus continue to work closely together to evolve the platform and explore new automation and diagnostic features. The collaboration stands as a strong example of how an ISP can break free from vendor lock-in and take full control of its operations, reducing costs while improving service quality.

For Yayzi, this partnership has become more than a technical upgrade — it’s a strategic advantage.