Instant CPE Expertise for Your NOC and Support Teams

When a customer calls to report a connectivity issue, the clock is already ticking. Your NOC and technical support teams need to diagnose the problem, identify the cause, and determine the right fix — fast. But with large device fleets, complex CPE configurations, and engineers of varying experience levels, that process can take far longer than it should.

Today, we're making it faster.

We're proud to announce the launch of the Oktopus AI Assistant — a conversational AI built into the Oktopus platform that your NOC and technical support teams can interact with directly to get instant, human-friendly analysis of CPE performance, detected issues, likely causes, and recommended actions.

From Raw Data to Actionable Intelligence

The Oktopus AI Assistant works the way your best engineers do — it looks at the data, reasons through what it's seeing, and explains it clearly. The difference is it's available to every member of your team, at any hour, on any ticket.

Your staff can query the assistant about a specific device or customer site, and get back a clear summary of its current state, any anomalies in its behaviour, a diagnosis of what's likely going wrong, and practical guidance on what to do next — all in plain language, without needing to manually dig through logs and telemetry.

Your CPE infrastructure generates enormous volumes of telemetry data every second. The Oktopus AI Assistant cuts through the noise. Instead of staring at dashboards full of metrics, your operations and NOC teams can simply ask the assistant what's happening — and get a plain-language summary that covers device performance, detected issues, likely root causes, and concrete next steps.

Think of it as giving every engineer on your team a senior network analyst available around the clock. The assistant continuously analyses CPE data across your fleet and surfaces what matters most:

Performance Summaries — Get a clear picture of how your devices are performing at any point in time, across individual CPEs, sites, or your entire estate.

Anomaly Detection — The assistant identifies unusual patterns — unexpected reboots, signal degradation, latency spikes, or configuration drift — before they escalate into customer-impacting incidents.

Diagnostics & Root Cause Analysis — When something is wrong, the assistant doesn't just flag it. It reasons through the likely causes, drawing on device history, environmental factors, and fleet-wide patterns to give your team a head start on resolution.

Recommended Actions — From firmware update suggestions to configuration corrections and escalation guidance, the assistant tells you exactly what to do next — in plain language your whole team can act on.

Powered by Leading AI, Flexible by Design

The Oktopus AI Assistant runs on industry-leading large language models from Anthropic and OpenAI, giving you rich, accurate, and contextually aware insights out of the box on our Business plan.

For enterprise customers with stricter requirements around data sovereignty, security, or regulatory compliance, we go further. With the Oktopus Enterprise plan, you can connect the AI Assistant to your own LLM — whether hosted on-premises or in your private cloud. Your network data stays within your infrastructure. Your compliance posture stays intact. And you still get all the intelligence of AI-powered CPE management.

No vendor lock-in. No data leaving your perimeter. Just smarter operations on your terms.

Built for ISPs and Telcos

Oktopus was built from the ground up for the realities of large-scale ISP and telco operations — not adapted from a generic IT management tool. The AI Assistant reflects that same DNA. It speaks the language of network operations, understands CPE-specific failure modes, and is designed to integrate into the workflows your teams already use.

Whether you're managing hundreds of devices or hundreds of thousands, the assistant scales with you.

Get Started

The Oktopus AI Assistant is available now. Business plan customers can enable it directly from the Oktopus dashboard. Enterprise customers interested in connecting their own LLM should reach out to our team to discuss deployment options.